Terms and Conditions
  • Account sharing not permitted. Each user must have their own account. Reasonable precautions must be taken to avoid unauthorised access and password disclosure.

  • The user is responsible for all work performed under the user's account.

  • STARS (RTO-Net/TRS-Net) must only be used for performing official duties within the user's job definition.

  • The information on STARS (RTO-Net/TRS-Net) is confidential and must not be disclosed to unauthorised parties. Reasonable precautions must be taken to maintain confidentiality and prevent accidental disclosure.

  • Should the account no longer be required, an Exit Notification Form MUST be completed prior to exit notification date.

  • Any changes to the users login account must be communicated to ICT ServiceDesk email ICT.ServiceDesk@dtwd.wa.gov.au.

  • Any other changes affecting the use of STARS (RTO-Net/TRS-Net) must be communicated to the Business Owner, please refer to “Contact Us” tab in RTO-Net and/or the Apprenticentre in TRS-Net.

  • Accounts not used for 6 months, will automatically be disabled. To maintain your account, please ensure you login within 6 months. To activate your account, please contact the ICT Helpdesk.

  • Upon leaving employment, or if there is any change to contact details, the Department must be notified immediately. Please use the appropriate form available here.


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Department of Training and Workforce Development
E-mail - ICT.ServiceDesk@dtwd.wa.gov.au | Phone - (08) 6551 5999